Refund and Returns Policy

Overview

Last updated: 29 July 2026

1. About us

White Lion Scientific Ltd (company number 17075971), trading as Peptide Clyde (“Peptide Clyde”, “we”, “us”), registered office at Radley House, Grangefield Industrial Estate, Pudsey, Leeds, Yorkshire, LS28 6LE, United Kingdom, operates peptideclyde.webcoder-dev.com. These terms govern every order placed through the site, whether you’re ordering from the UK, Australia, or elsewhere.

2. Research Use Only

Every product sold on this site is supplied strictly for laboratory and research use by qualified professionals. Products are not drugs, dietary supplements, cosmetics, or food, are not intended for human or veterinary consumption, and are not sold with any medical, therapeutic, or performance claim of any kind.

By placing an order, you confirm that you are 18 or older, purchasing in a professional or research capacity, and that you accept full responsibility for lawful handling, storage, and use of the products in your jurisdiction. Full detail is in our Research Use Policy, which forms part of these terms.

3. Accepting these terms

Placing an order means you accept these terms in full. If you don’t agree with something here, please don’t place an order, and get in touch so we can help.

4. Products

We describe products as accurately as we can, including purity and Certificate of Analysis (CoA) data published on the relevant product page — see our Certificates of Analysis. Batch-specific CoAs are available on request. We reserve the right to correct pricing or description errors before an order is dispatched, and will contact you if that affects your order.

5. Orders

An order you place is an offer to buy; it isn’t accepted until we dispatch it (or confirm it by email). We may decline or cancel an order — for example if stock runs out, if we suspect misuse contrary to Section 2, or if there’s a pricing error — in which case you’ll be refunded in full.

6. Price and payment

Prices are shown in GBP for UK orders and AUD for Australian orders, inclusive of VAT/GST where applicable. Payment is taken at checkout via our payment provider(s), currently including NOWPayments for cryptocurrency payment. We do not store your payment details.

7. Shipping

Orders placed and cleared before 2pm are dispatched the same day, with tracking provided on every order. Free express shipping applies on UK orders over £50 and worldwide orders over £200 (see the banner on site for current thresholds). We hold stock in both the UK and Australia and dispatch from whichever location suits your order. International orders may be subject to customs checks, import duties, or delays outside our control — these are the responsibility of the customer where applicable.

8. Cancellations and returns

UK customers: under the Consumer Contracts Regulations, you can cancel most orders within 14 days of receipt for a full refund, provided the product is unopened and unused — given these are research materials sold in sealed condition, we can’t accept opened items back for hygiene and integrity reasons, in line with the standard exemption for sealed goods that aren’t suitable for return once unsealed.

Australian customers: your rights under the Australian Consumer Law are not affected by anything in this policy, including guarantees around acceptable quality and fitness for purpose.

To start a return, email [email protected] with your order number.

9. Faulty or damaged goods

If something arrives damaged, faulty, or wrong, tell us within 48 hours with photos where possible, and we’ll replace it or refund it — your statutory rights under the Consumer Rights Act 2015 (UK) or Australian Consumer Law aren’t limited by anything in these terms.

10. Intellectual property

All content on this site — text, branding, CoA formatting, images — belongs to Peptide Clyde or its licensors. You may not reproduce or reuse it without permission.

11. Acceptable use

You agree not to use the site to do anything unlawful, to misrepresent our products as intended for human consumption or medical use, or to attempt to interfere with the site’s security or normal operation.

12. Limitation of liability

We’re liable for losses caused by our negligence or breach of these terms that are a foreseeable result of that breach. We’re not liable for indirect or consequential losses, or for any loss arising from use of our products outside their stated research purpose. Nothing here limits liability for death or personal injury caused by our negligence, fraud, or anything else that can’t legally be limited.

13. Events outside our control

We’re not liable for delays or failures caused by events beyond our reasonable control — carrier disruption, customs delays, extreme weather, and similar.

14. Governing law

These terms are governed by the laws of England and Wales, and UK courts have jurisdiction over any dispute — except that nothing here removes the statutory protections Australian customers have under the Australian Consumer Law, which continue to apply where relevant.

15. Complaints

If something’s gone wrong, email [email protected] first — most things are solvable directly and quickly. We are not currently part of a certified Alternative Dispute Resolution (ADR) scheme.

16. Changes to these terms

We may update these terms from time to time; the version that applies to your order is the one live on the site when you place it.

17. Contact

White Lion Scientific Ltd, trading as Peptide Clyde, Radley House, Grangefield Industrial Estate, Pudsey, Leeds, Yorkshire, LS28 6LE, United Kingdom — [email protected].

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: PEPTIDE CLYDE, 10 High Street, Mayfair, W1J 5RL, UK.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping returns

To return your product, you should mail your product to: PEPTIDE CLYDE, 10 High Street, Mayfair, W1J 5RL, UK.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at [email protected] for questions related to refunds and returns.